Questions and Answers
What are the opening hours of the Park?
10:00am to 5:00pm. Closed on Tuesdays (except Public Holidays). Ticket office opens from 9:30am to 4:00pm. There are special arrangements for the opening hour of the Park during inclement weather conditions. Details
Is smoking allowed at Hong Kong Wetland Park?
The Park is a statutory smoke-free area. No smoking is allowed inside the park.
Is eating allowed inside the Park?
Eating and drinking is not allowed inside the exhibition galleries, Swamp Adventure and theatre of the Visitor Centre and the Wetland Discovery Centre.
What is the lost and found arrangement in the Park?
If you have lost or found any items in the Park, please inform our staff at the Information Counter immediately.
How long will it take for a Hong Kong Wetland Park visit?
The Hong Kong Wetland Park consists of a 10,000 m2 Visitor Centre and a 60-hectare outdoor reserve, visitors can plan their trip flexibly. A walk around the whole park usually takes 4 hours to a whole day, visitors may wish to take a look at our "Suggested Routes" section for route suggestions.
Do the Park has Visitor’s Code?
Visitor’s Code is available for download here (PDF file, 148KB).
What payment methods are accepted at the Ticket Office?
Besides cash, we also accept Octopus card, EPS or company cheques , made payable to "The Government of the Hong Kong Special Administrative Region". We do not accept personal cheques or post-dated cheques.
With a single day pass, can I leave the park and re-enter on the same day?
Yes, visitors can get their hand stamped at the information counter before they leave, and they will be allowed to re-enter the park with the presence of the hand stamp and the counterfoil of ticket.
How do I book tickets online or by fax?
We accept online booking of tickets 1 week to 3 months before the visit, please refer to Online Booking for Group Tickets for details. We also accept Fax Booking for Group Tickets of tickets 7 to 60 days before the visit.
If the actual number of tickets required exceeds that I have booked, will the extra persons enjoy group discount?
Yes, provided that payment is settled in one transaction.
When the quota for group tickets for online or fax booking are full, can I still buy group tickets at the Park on the day of visit?
Groups may purchase tickets on the day of visit provided that the park has not reached its maximum capacity.
Is there any age restriction for family members in the application of Family Pass? Can the Family Pass holders enter the Park separately?
The Family Pass consists of 4 Passes, applicable to the applicant and his spouse / children, regardless of their age. Each family member will have their own ticket so there is no need for all members to enter the park at the same time.
If a travel agency staff wants to enter the Park for a site visit or to lead a tour, does he/she need to buy a ticket?
Waiver of admission fee to the Hong Kong Wetland Park would be granted to tourist guide who:
- is holder of valid Tourist Guide Pass issued by Hong Kong Travel Industry Council (TIC); AND
- is accompanying a tour group visiting Hong Kong Wetland Park on the day.
The tourist guide who wishes to enjoy this wavier should present his valid TIC Tourist Guide Pass when entering the entry gate at Visitor Centre of the Park.
Is there any catering service at Hong Kong Wetland Park?
There is a café which sells food and beverages, and provide drinking water inside the Visitor Centre, and there are vending machines inside the Park. Visitors may also bring their own drinking water.
Is there any Locker or Cloaking Service for visitor?
Free lockers are available in the Park. We also provide free cloaking service upon request at the Information Center.
Can disabled people use facilities inside the Park?
The Park provides a barrier-free environment for all visitors. All galleries and most outdoor areas are accessible by wheelchair users, and our staff is willing to help our visitors in case of need. Details
Is there a carpark in the Park? How much does it cost to park?
The Park only provides limited parking spaces for private cars. Visitors are encouraged to use public transportations or park their cars at the nearby public car park. The Parking fee is $8 per hour. Details
Can coaches be parked in the car park?
The roundabout at the main entrance of the Park is for pickup/drop-off only. The Park provides free parking spaces for coaches on a first-come first-served basis in our overflow car park. Details
When will be the best time for wildlife-watching?
The vibrant wetlands display rich biodiversity throughout the year. Summer is the best season for butterfly and dragonfly watching, while it is a good opportunity to discover the passage migratory birds in spring and autumn. The Park is also a good habitat for wintering birds, the peak season for bird watching is from October to April.
May I bring my pets with me to visit Hong Kong Wetland Park?
To avoid disturbance to wildlife and visitors, please do not bring any animals into the Park.
Can I feed wild animals in the Park?
To avoid destroying ecological balance, please do not feed any wildlife.
Where can I see Pui Pui?
Visitors can see Pui Pui at "Pui Pui's Home". Please watch Pui Pui quietly to avoid causing undue disturbance. Details
Is there any guided tour for the public?
There are guided tours for the public every day. Details
Do you organise tours for schools, community service or charity organisations?
Schools, community service or charity organisation can apply for the following guided tours:
- Study tours for schools: "Park Experience" and "Other Learning Experience” activities.
- Tours for community services, charity organisations and non-profit making organisations: "Enjoy our Wetlands" Guided Tour for the Communities.
Does the guide tour charge a fee?
All the guided tours are free of charge, but participants need to pay for admission fee.